Cancellation & Refund Policy

1. Subscription Cancellation

You may cancel your Downdating subscription at any time:

• Starter Plan (₹99 for 7 days): If you do not wish to be billed the recurring ₹999/month fee, you must cancel your subscription prior to the end of your 7th day of access.
• Pro Plan (₹999 for 15 days): If you do not wish to renew for the next month at ₹999/month, you can cancel before the 15th day.
• How to Cancel: You can cancel directly by sending an email with your registered Google account email to shivammehta2023@gmail.com with the subject "Cancel Subscription". Your cancellation will be processed within 24 hours.
• Post-Cancellation Access: Upon cancellation, you retain full access to your plan and daily message allowance until the expiration of your current active billing cycle. No further automatic charges will occur.

2. Refund Eligibility

Due to the digital and instant nature of AI generation compute:

• Initial Upfront Fees: Upfront payments of ₹99 (Starter Plan) and ₹999 (Pro Plan) are non-refundable once the user has consumed AI messages or generated replies.
• Technical Failures: If an unintended double payment or system billing failure occurs, we will issue a full refund upon verification.
• Unauthorized Transactions: If you suspect unauthorized use of your card or UPI account on Downdating, please notify our billing team immediately for prompt investigation and refund processing.

3. Refund Processing & Timelines

Approved refunds are processed through Razorpay to the original payment source (UPI account, Credit/Debit card, or Net Banking) within 5 to 7 business days, in compliance with banking regulations in India.

4. Billing Support & Inquiries

For refund claims, mandate status, or payment receipts, please email:

Downdating Support & Billing
Email: shivammehta2023@gmail.com
Website: https://downdating.co.in